Refund policy

Refund Policy – Ganny’s Drive™ Grapevine Soap Studio
At Ganny’s Drive™, every product is handcrafted with care. Due to the nature of our products, we maintain the following policy:
Returns & Exchanges
All sales are final. We do not accept returns or exchanges due to hygiene and safety standards associated with personal care products.
Damaged or Defective Items
If your order arrives damaged or defective, you must contact us within 48 hours of delivery.
To process a replacement, please provide:
Order number
Clear photo of the damaged product
Packaging condition upon arrival
Once verified, we will issue a replacement or store credit at our discretion.
Non-Delivery / Shipping Issues
We are not responsible for:
Incorrect shipping addresses entered by the customer
Delays caused by carriers (UPS, USPS, etc.)
If a package is returned due to an incorrect address, the customer is responsible for reshipping fees.
Cancellations
Orders cannot be canceled once processing has begun.
Contact Information
Ganny’s Drive™ Grapevine Soap Studio
A division of Strategic Consultant Services™
📞 Office: 866-322-3380
📞 Direct: 469-409-2646